LOG-IN Problems during Checkout or at Log-In Site of our Shop with SAFARI

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Payment / Bank Details

We are a company based in Austria. If you are a customer not based in Austria, please include our international bank details (IBAN/BIC) when paying in advance. Our bank details can be seen during the check-out process and are also listed on your order confirmation.


Delivery Time

Unfortunately we are not able to give you an exact date for the delivery. Due to order volume, shipping method and shipping address delivery times might vary. Please make sure to get in touch with us, should you have not received a confirmation of shipment of your order after 14 days of receiving the initial order confirmation. For orders including pre-ordered items, we will do our best that the order will ship on time for the official release date.


Postage Costs

In order to calculate the postage costs, you may enter your shipping address at the bottom of the shopping cart, and we will automatically calculate the best shipping method for you OR you simply click on "Check-Out" and step 3 will show you the postage costs.  



You find all the details on returns & your right of withdrawal in the “cancellation policy” section.


Order via Mail or Telephone

Orders via mail or telephone are exclusively reserved for registered customers only – exceptions are e.g. technical problems with the shop.


Will my previous orders be taken into account for my status in the Captain Napalm Club?

We are afraid that the Captain Napalm bonus system only applies to orders placed through our new online store starting from April 19 2013.  


Previous orders are not listed under "My Account"?
Order placed prior to April 19 2013 will NOT be listed. However, none of these orders are lost and ALL of them will be shipped on time!